Extremely bad service Nedbank Menlyn Mall

REF. ***4

On 6/12/24 I received an email claiming that a third party is trying to get hold of all my info online. I DID NOT CLICK ON THE LINK PROVIDED.

I then phoned Nedbank ***** Dept. and discussed the situation with her, telling the lady I did not click on the link provided, since the sender of this email was not coming from Nedbank. Besides, we NEVER click on any links, even if we receive emails from Nedbank - we always go into the branch.

Your ***** dept. suggested to put a 'hold' on my account, credit card and even the investment account. I don't know why this was necessary since I did not click on the link and feel my profile was safe - it's a schlep to go into the bank [especially with my condition], wait in the queue and waitin for a new debit/credit card.

The lady on the phone said I should go to my branch, Menlyn Mall Shopping Centre. I took a photo of the email received and went to my branch today 9/12/24.

Please note: I am hard of hearing, had an eye operation and knee replacement, therefore it's a major 'outing' to do as she instructed me.

Today one of the staff at Nedbank Menlyn Shopping Mall told me NO, I had it wrong, I should do it telephonically - she gave me a number to call.

I left, came home and made the call. NO, they do not do it telephonically, I had to go back to my branch [my wife told me later it's unsafe to re-instate my profile telephonically, it should be done in the branch [like all banks do].

In general your staff at Nedbank Menlyn Mall is very unfriendly and really not interested to help. This we encountered a few times. Are they actually trained to help, do they have the necessary knowledge? We have been with Standard Bank with five business accounts and after 30 yrs we never encounter unfriendliness or wrong information from them! I get the feeling that the Nedbank staff feel they do us a favour when they attend to our questions etc. PLEASE address this a.s.a.p.

The only reason that we are with Nedbank [with our investment account] is because of a better interest rate.

I have been a Nedbank client from 16 yrs old [1967] and find the lack of service pathetic.

I will also contact hellopeter.com to make a a formal complaint on this platform.