Extremely Bad Service from Branch Manager

<p>While working today, on my way to next client, i realised i do not have enough parking money, i go to Nedbank ATM in Rondebosch Mall, and my card get stuck in ATM. I firstly block my card, then go upstairs to Nedbank. When I get there I request the manager Nothemba Hendula, which was not helpful at all, she practically put me out of her office, as I insisted that Nedbank repay the R50 that I now have to pay to replace my card. She just told me to wait outside until the ATM guy comes, which she did not want to tell me how long it would take for the guy to get there. She insisted that I choose to use Nedbank ATM, so it's my fault. I then requested to call to her superior,which she refused me to use Nedbanks phone. I then called from my cell the Area Manager Nina Allie, which was more helpful as she at least listened to me,and understood my frustration. After Nina spoke to Nothemba she came to me telling me that the guy would be there in 30-45 minutes and that they will not be giving me the R50 that I now need to pay my bank for a new card. After I'm sitting there more than 30 min. This is all in my working hours. I was extremely upset and after sitting there for more than a hour, I could not just sit there, and left. I then had to ask someone for parking money to get my car out of parking lot. So, I wasted more than a hour at nedbank, extra parking money and pay to replace my card due to deciding to use Nedbanks ATM. I am extremely disgusted by the way I was treated. ........</p>