Extremely BAD Service / Customer Interaction

<p>I recently moved my account from FNB to Nedbank. My first experience was that my account was not linked to my cheque card. Then I app**** for the Greenbacks card (October 2016). I received this card +/- 3 weeks ago. Since then I have been requesting that they merge my 2x accounts into 1 (cheque GB & credit card GB). Uptil today they have not done this. I have contacted them countless times at my cost and time. Just to have fruitless promises of it will be done in the next 24hrs. To top it all off this past month they decided to double deduct my bond installment with them having ALL my debits being returned. Eventually they returned the installment but now my credit record and my name is tarnished. There was NO commuinication that they were going to do this. I have logged a call with their "customer Resolution Manager" division on the 28th Nov. By the 30th Nov now one from Nedbank had returned / contacted me, even though their return mail states that someone would within 24hrs. On the 01st they contacted me and I was informed that they would attend to the above issues would be attended to. It is now the 12 Dec and still my Greenbacks is still not sorted out. Even though I have contacted them (call centre) in the meantime several times again and also "customer Resolution Manager" again. I am at my wits end with this whole story. \I have now done everything in my ability to have this resolved with no end in sight. I am very despondent and had enough of pillar to post service, false promises and no resolution from their side.</p>