Extremely bad service and incompetency

<p>I app**** for a personal loan weeks ago, I was requested to submit documents to the closest branch which I did. I received a call from a lady from Nedback who requested for more documents, I gave her the documents. I have had close to 5 people calling me telling me different things and requesting for documents. I have also spoken to different people at the branch. To top it up, the statements I gave to them, they claimed that they were Online bank statements and I had explained to them that they are not. Nedbank doesnt even understand how the different banks generate their statements which was a massive shock for me. The final straw is when Glory Ndobe told me to complete a new application because I did not choose the Nedbank insurance option. This is after Anita Pillay told me that she would change the option on her side. I have had to follow up numerous times just to get feedback from Nedbank. I have worked in two separate banks and I can say this has to be the worst service I have ever received. Nedbank always claims to be targeting young professionals- I can glady say, with this type of service, you will definitely not get market share in the business. A simple personal loan cannot take three weeks! It is prepostrous and ridiculous service. The loan application is to merely build a credit record with your company as I thought I would consider a Home Loan and change my vehicle finance to you. But this has to be the worst service ever!</p>