Extremely Bad Service

I went to Nedbank Boulders Branch on 17 December 2021, The Consultant there was just not really willing to assist me anything. I simply asked her to re-activate my cellphone & Internet banking profiles and change my cellphone number then place a notice on my 32 Days account. To my disappointment, out of all the 3 things that I asked her to do for me; She only did 1 (change my cellphone number). I asked her if she has re-activated my profile, she said yes. I also asked her if she had placed the notice on my 32 Days notice Account, she said yes the money will be available on the 12 January 2022. She then did not give me any proof of everything that she did and had the guts to ask what else can she do for me. I only realised when I was not receiving any notifications of my Transactions and called the Call Centre line on 05 January 2022; only to be told that I have to go to the branch to re-activate my profiles, it cannot be re-activated on their side AND there is no notice place on my savings account.