Extremely Bad Service

On 4.10.2017 I called Nedbank call center and complained about the terrible service I was receiving from both team leaders and call center staff regarding a stop payment instruction I had given them to cancel the stop payment. It was not carried out and with result the following month most of my debit orders were returned as unpaid. This caused a train smash as it also discredits my personal profile.Brenda was the one who took my call and requested that I EFT the transactions in order for my debtors to be paid . I then asked Brenda to ensure that her team leader Busisiwe call me to discuss this most inefficient behavior of the staff of Nedbank where their logos reads " How can we make things happen". To date Busiswe has still not returned my call. I am extremely annoyed at the way I have been treated and will be considering moving my banking elsewhere.