Extremely bad attitude

I went to nedbank this morning Saturday 13 2018, a lady by name of Matshidiso was sitting at the reception, before I could say anything to her she said that I am supposed to great her before I can get help from her I ask if she wasn’t the one to welcome me as I was a client, she said if I don’t need help then I should move so that she can help others, this encounter surprised me because the kind of the service that I receive from other Ntdbank branches is completely different from this one, it made me ask myself wether Nedbank doesn’t provide the same customer service training to all their employees, I am very disappointed with this kind of attitude that we come across at local/township nedbank branches.