Extremely amateurish customer service.

I made a cardless deposit at a NEDBANK ATM into a third party account on 8/05/2024 in order to assist a relative who was in acute financial distress and needed urgent medical attention. I completed almost all the ATM prompts including the deposit of R1000-00 when the ATM went "Temporarily Out of Service". The ATM stalled and I did not receive a deposit slip. The transaction was thus incomplete and I was left without my money. The ATM is positioned just outside the bank and I reported the failure immediately. After recording my complaint I was informed that the money will reflect within 5 working days in the third party account. I was extremely shocked and disappointed with the response because of the urgency of the matter. I had no fault in the system failure of the bank. I was promised by the Bank staff that they will expedite the matter since the IT staff were at the bank. I did not receive any communication from Nedbank and on 9/5/2024 at 16h00 I contacted the call centre. I was told that the matter must still be investigated and that the investigation should be completed on Tuesday 14/5/2024. NEDBANK did absolutely nothing in more than 30 hours. They showed no regard for the urgency of the matter. I was told by bank staff that these failures happen on a daily basis that's why they know exactly how long it will take to resolve. This is really not satisfactory at all. We live in the age of information and NEDBANK treats those who use it's services with absolute disdain. Kindly escalate this matter as all attempts to communicate my dissatisfaction and arrive at an amicable solution proved unsuccessful. NEDBANK management staff were simply not available.