Extreme incompetence

I signed up for a Nedbank American Express Platinum credit card in January. In February I started receiving statements on the card, even though I had never received the card. I called the helpdesk and was told that for some reason no attempt had ever been made to deliver the card to me. I was promised that the card would be delivered to the St George's Mall branch in Cape Town by Thursday last week. I went to the bank today and after queuing for an hour, was told that the card was actually at the Cape Town branch.<br> <br> So, I headed to the Cape Town branch, queued for another hour only for the teller to refuse to accept my Rates Bill as a FICA document because she had never heard of the Overstrand Municipality and my bill was not an original document, but rather a printout. I only receive my rates bill via e-mail, so offered to forward the original mail to them, but this was no good. <br> <br> At this point I requested that they close the account immediately, but they refused to do this as my FICA document was not in order. I seriously doubt that it is a legal requirement to present FICA documents when closing an account. I do not have time to 'get an affidavit' as I was advised to do.