Extra R120 charged for temp card for 2 days

I had missed place my card so I went to a branch to get help. So I went on the 30.03.2016. When I go there a lady helped me. She then gave me a temp card and she said she will have to order a card for me which I will receive in the next 3-4 working days. I then asked the lady how much will it charge to replace the card and she said she isn't sure which leaves me confused because I don't understand how you work for a financial institution and not know the fees. Today I decided to go through my transactions and I see that I was charged 2 amounts of R120. I then called the call centre to find out what the charges were for. I was advised that the 1st R120 was for the replacement card that was ordered and the other R120 was for the temp card. Your consultant didn't tell me that I will be charged for a temp card and she didn't even ask me if I you take the temp card or not. She made a decision for me not knowing why.Like ***? So this means I paid R120 to use this temp card for 2 days because I'm fetching that card tomorrow?Does that even make sense? Oh, please tell me will I get my R120 back tomorrow when I get my original card because there is NO WAY IN HELL I'm paying R120. REFUND PLZ