Extra Money!!??!!

Was in the bank on Saturday the 22nd August to open an investment account (Just invest). Due to the fact that I am on crutches I did not have my cards on me. Gentleman opened Just invest account and said he would do a DSR99 transfer and that the money would be transferred by Sunday. He also said he would link the investment account to my internet banking profile on Monday. On Monday 24th August money was still in my cheque account. Phoned call center and was told that the money was reflecting in my investment account and that my cheque account information would be updated. It is now the 28th August, money is still reflecting in my cheque account and deductions are coming off it. Is it in my cheque account or my investment account? Also still not linked to my internet banking profile. Where is the money Nedbank. I don't want to be charged for your mistake