Extra Interest and Admin Charges

I would like to logg a complain, regarding my Nedbank Personal Loan. I received a call, informing meI owed R1700. Which on the 20/02/2020, I paid R1000. Then after made a payment of R700, on the 30/03/2020 to settle my account. Due to the lockdown and COVID-19, no one called me to inform me about the R109.59 that was outstanding. Yet when I had arrears, you guys will call, as if I have committed crime. The balance given to me, after the R700 payment is R109.59. Which I made yesterday, on the 04th June 2020. Whatever charges you guys, have app**** after that. Will have to be reversed, then close the account. Because at the end of the day, it's not my problem. That you guys, were not able to open your branches on time. For me to pay the R109.59, then have the account closed.

I spoke to Merelyn Dlamini, from your Personal Loans department. She informed me, that admin charges were added after the R109.59 balance. Then spoke to me, as if she was rolling down a mountain. How do you tell a customer, they have selective hearing. When you asking questions, regarding the balance. Please be advised, I'm also going to escalate this to the Ombusman. If the charges, are not reversed and the account closed immediately.

Account Number: *** Name: Kedibone Sarah Surname: Sefefe ID No: **********085 Cellphone number: ***

One you guys have reversed all the charges, and closed the account. Please send the paid up letter to the email address provided ***.

Your urgent response, will be appreciated. As this will be escalated further, If no assistance is given.