Extra Interest and Admin Charges

I would like to logg a complain, regarding my mothers Nedbank Personal Loan. She received a call, informing her she owes R1700. Which on the 20/02/2020, she paid R1000. Then she made a payment of R700, on the 30/03/2020 to settle her account. Due to the lockdown and COVID-19, no one called her to inform her. She has finished payments, yet when she had arrears. They will call her, as if she has ******ed someone. The balance given to us, after the R700 payment is R109.59. Which she made today, on the 04th June 2020. Whatever charges you guys, have app**** after that. Will have to be reversed, then close the account. Because at the end of the day, it's not her problem. That you guys, were not able to open your branches on time. For her to pay the R109.59, then have the account closed.

I spoke to Merelyn Dlamini, from your Personal Loans department. She informed us, that admin charges were added after the R109.59 balance. Then spoke to me, as if she was rolling down a mountain. How do you tell a customer, they have selective hearing. When you asking questions, regarding the balance. Please be advised, I'm also going to escalate this to the Ombusman. If the charges, are not reversed and the account closed immediately.

Account Number: *** Name: Kedibone Sarah Surname: Sefefe ID No: *** Cellphone number: ***

One you guys have reversed all the charges, and closed the account. Please send the paid up letter to my email address. ***

Your urgent response, will be appreciated. As this will be escalated further, If no assistance is given.