1 reviews | Active since Oct 2012
EXPIRING AIR REWARD MILES
I took out a Nedbank Voyager Credit Card in 2006.<br> The reason for changing from a normal credit card to voyager was that it stated on the brochure that Airmiles never expire as long as you spent R40000. 00 per year.<br> I had to pay a hire card fee for this new card and decided it was worth the change.<br> In Feb 2013 I was told my miles were expiring which I queried with my private banker after much aggrevation trying to get an answer out of Nedbank voyager card division. Eventually I was told it was a mistake and was corrected and was swnt an e mail confirming this.<br> I have now received another email in February 2015 saying it was expiring again.<br> In my view they have no right to go back on what I signed for when applying. They could change the rules for new clients now but not for exisitng clients.The only reply I have received from anybody after phoning and going into my branch is @sorry to inconvenience you@ which in my view is totally unsatisfactory.<br> After banking with Nedbank I for the past 30 years I think it is finally time to move onto a bank who really does care.<br>
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
