BV
Bev V
1 reviews | Active since Sept 2017
11 May 2020, 10:48
EXPIRED CARDS ARE NOT EXTENDED FOR 3 MONTHS AS COMMUNICATED DUE TO COVID! BRANCHES STILL NOT OPEN FOR COLLECTION OF CARDS!
NEDBANKCALL CENTRE HAS INFORMED CUSTOMERS THAT THEY WILL BE EXTENDING THE GARAGE CARD FOR 3 MONTHS POST EXPIRY DATE DUE TO LOCK DOWN AS WE ARE UNABLE TO COLLECT.
THIS IS NOT TRUE!!!
THE INCONVENIENCE AND BLATANT LIE IS UNACCEPTABLE AS TO THEN GET THE FUNDS TO PAY AS THE FUEL IS IN THE VEHICLE IS AN INCONVENIENCE.
THE BRANCH WHERE RE COLLECT OUT CARDS IS CLOSED DUE TO COVID (CARLSWALD) - THEY DO NOT SPECIFY WHEN THEY WILL BE OPEN FOR SERVICE FOR US TO COLLECT.
AS IF THIS IS NOT AGGREVATING ENOUGH, I HAVE A PLATINUM CARD WHICH IS NOT BEING ACCEPTED - SIMPLE SAYS CARD CANCELLED (i LAST USED IT TO PAY MY CARDIOLOGIST, ANOTHER AGGREVATION.
NO EXCUSES NEDBANK - UNACCEPTABLE
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Replies (1)BV
Bev V's updateReviewer Update
11 May 2020, 13:16Called the branch, national helpdesk (most helpful) also tried to establish when the NEDBANK CARLSWALD Branch will be opening.
So, if we cannot get hold of the Branch and the national call centre cannot even get an answer of WHEN they will be opening and this information is not available online.
How do consumers collect expired cards to continue banking???
I must be very simple to have a rollout plan of when branches will resume business! The irony and a further aggrevation is the automated SMS's are still being sent out with reminders for customers to collect their cards - useless really. rather tell us when the branch is resuming trading.
As fantastic as the call centre is, they are not informed hence cannot support or assist in this instance.
So, if we cannot get hold of the Branch and the national call centre cannot even get an answer of WHEN they will be opening and this information is not available online.
How do consumers collect expired cards to continue banking???
I must be very simple to have a rollout plan of when branches will resume business! The irony and a further aggrevation is the automated SMS's are still being sent out with reminders for customers to collect their cards - useless really. rather tell us when the branch is resuming trading.
As fantastic as the call centre is, they are not informed hence cannot support or assist in this instance.
BV
Bev V's update11 May 2020, 13:16
Reviewer Update
Called the branch, national helpdesk (most helpful) also tried to establish when the NEDBANK CARLSWALD Branch will be opening.
So, if we cannot get hold of the Branch and the national call centre cannot even get an answer of WHEN they will be opening and this information is not available online.
How do consumers collect expired cards to continue banking???
I must be very simple to have a rollout plan of when branches will resume business! The irony and a further aggrevation is the automated SMS's are still being sent out with reminders for customers to collect their cards - useless really. rather tell us when the branch is resuming trading.
As fantastic as the call centre is, they are not informed hence cannot support or assist in this instance.
So, if we cannot get hold of the Branch and the national call centre cannot even get an answer of WHEN they will be opening and this information is not available online.
How do consumers collect expired cards to continue banking???
I must be very simple to have a rollout plan of when branches will resume business! The irony and a further aggrevation is the automated SMS's are still being sent out with reminders for customers to collect their cards - useless really. rather tell us when the branch is resuming trading.
As fantastic as the call centre is, they are not informed hence cannot support or assist in this instance.