Excuses when they won't admit to fault!!

<p>Well-done Nedbank Personal Loans!!!!! not only have they been successful in debiting me on a date that was not agreed on by myself but also assisting in my bank account incurring interest charges due to this early debit. When enquired with a staff member within the bank, I was told that I would not be able to have these charges reversed even though the date I was debited was two days prior to the actual salary date according to them this is a policy stipulated in their contract which again I was not explained or made aware of no can I find stipulated in my contract. I was also requested to contact the help desk in my own capacity as the Call centre was unable to assist the branch staff. Why is it so hard to have my funds returned and to receive service!!! What Wonderful Service Personal Loans offers their customers!! </p>