EXCESSIVE CHARGINGON BOND, TERRIBLE SERVICING

Terrible ongoing service. The repo rate was reduced recently, and yet my instalment was inexplicably increased. After eventually, after a week of attempting, speaking to someone appropriate, a technical error was cited. Acceptable. BUT then I receive a ludicrous email "explanation" from a manager, Merilyn Peters, which did not respond to the actual question at all? The question is: How does a reduction in the repo rate lead to an instalment increase? And the incorrect higher instalment goes off my account, I then receive an sms regarding my now overdrawn account, CAUSED BY THIS EXTRA DEDUCTION. I now receive another call, attempting to verify that I HAD received a response (and reiterating the appropriateness of the adjustment, accepted by all clients?), and refusing to escalate the matter, or furnish a name!!! REALLY POOR SERVICE. Please resolve. Regards W.Lawrence

incorrectly named at thatfrom oo (eith n other activity on theaount). ertERRIBLE EXPERIENCE. i TRIED FOR