Exceptional service from Cynthia Mwale

I Have received a warm and friendly service from Cynthia Mwale who was assisting with BBC closing my credit card , I really appreciate the friendliness and patience as well the smile as I could tell that that person I was talking to was interested in assisting me as a person and not another call , she even offered a transactional account and a personal loan over the phone , thank you Cynthia Mwale you have made my day today