Exceptional Customer Service and Going Extra mile.

On the 01 November 2015 , I went to Nedbank Southgate branch to do card replacement. The consultant helped me and issued me a new card.The least that He could have done was to let me be aware of the fact that its a temp card. So on 04 December 2015 I went to an ATM trying to withdraw cash and my was declined several times. I then called the call centre to ask why was my card not working and the lady explained that i was issued with a temp card and i was meant to get an sms to let me know when should I go collect my new card.and the consultant was meant to let me know that he is issuing me a temp card. I was then advised to visit a branch to get my card issue resolved. I visited the bara branch and was helped by Lawrence.who advised me that they are offline and as furious I was I told him that He needs to do something because I need my money today not tomorrow.Lawrence was very calm and very assuring that he will do his best to help me. I will get my money today.Lawrence indeed was a star and tried his best to issue me a new card and making sure that I left their branch with a smile. Neo stayed until we were finished and it was already 5:30 pm they were super cool.Stars of the day.