Excellent services-Nedbank Gateway & Tracy McNeil

On the 12th of October 2019, I was forced to visit the nedbank gateway branch, due to me being unable to transact as I usually do. I visited the self service machine in Verulam at 11:22 & received an error message. I then had to rush to gateway to get to a branch. I was rather panicky due to my situation & thoughts of my accounts being hacked. I was greeted by Tracy McNeil, who calmed me down & assisted me with resetting my profile.

It was well after 12:00 & the bank has closed but Tracy was still so polite, warm & friendly. She was rather knowledgeable on the nedbank money app & very kindly shared this knowledge with me.

Her client centric approach has reassured me that I have chosen the right bank (Nedbank) in doing business with!!!

Thank you Nedbank Gateway for opening on a Sunday, it makes a difference to my world!!!!!