Excellent service received from the complaints department

<p>I logged a complaint with the Nedbank home insurance department as I had constant issues of being misunderstood and the problem never resolved. I had the pleasure of being in contact with Merilynn Peters from the Hello Peter complaints department at Nedbank and she provided excellent service. She constantly kept in touch with me by calling me and updating me on the progress of the claim. It's not easy to get that much attention as most companies just forget about you- after a query/complaint is logged and you have to be the one constantly following up. Merilynn was outstanding in her commitment to me by keeping me informed. She did her absolute best in pursing my complaint and ensuring that in all fairness, my problem/complaint was looked into in great detail. I believe that it was because of her commitment that my claim was approved and the problem was resolved and I was finally able to get my gate motor fixed, with Nedbank paying full costs and no excess payable. Thank you Merilynn for your excellent service. You are a great example to what good service stands for.</p>