1 reviews | Active since Nov 2014
Excellent Service Received From Nedbank
On 11 Mar 2015 I was sound asleep when I received and SMS on my phone @ 23:03 re a card transaction processed on my account. I immediately phoned Nedbank call centre, while speaking to Christine Meggel my airtime run out. Within a few seconds I received a return call from Chistine and we could block the card and order a new card right there and then to be send to a branch close to my place of work. Christine then transferred me through to the ***** department where Modisakeng Petlele took the call. He could immediately trace the transaction (internet payment done to company in Iceland *smile*). He was busy explaining to me what would be the next steps to get the money back into my account when the call cut off. Again within a few seconds he returned my call and we could finish the call. Keep in mind this is after eleven at night, when I made the first call I did not provide my cell number before the airtime ran out and still they could phone me back. They were extremely helpful and efficient all of this was done within 15 minutes and I could go back to bed knowing the matter is in the best capable hands. Thank you C &
Thank you for taking the time to provide us with such positive feedback on the service you have received.
It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.
Kind regards
Client Experience Team
Thank you for taking the time to provide us with such positive feedback on the service you have received.
It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.
Kind regards
Client Experience Team
