Excellent service from Neo Phake ( Nedbank Cresta Mall )

I trust that this email finds you in good spirits. I am sending you this email to express the outstanding service i got from Neo Phake. I wanted to cancel my account with the bank due to the teller that did not explain well regarding a bulk withdrawal. Neo Phake has illustrated excellent communication skills and advise me to not to cancel my account because of , a solution driven mentality and a level of professionalism that is phenomenal. I cannot thank her enough for her compassion and efficiency in her customer service. I humbly ask that you please recognize her for her impeccable work ethic, as she is a valuable asset to the Nedbank Cresta Mall. Kindly see to it that she is considered for a respectable and highly paid promotion. She is deserving of a significant reward; especially considering the unprecedented times we are living in today.