1 reviews | Active since Feb 2017

12 Feb 2017, 12:03

Excellent Service by Masithembe

<p>I bought electricity through a Nedbank ATM and got a voucher. I followed the steps on the voucher but the SMS with the token never came. I contacted the support which was stated on the voucher (myunipin support, they will get a poor rating). At first they rep**** quickly an after I explained what happened they asked me for the voucher code, activation key and meter no. which I provided, however after this I did not get a reply for days. I assume they used the voucher themselves. So I went to Nedbank Table View branch and got assisted by Masithembe who called a few people to find out what to do and who to contact. He said he will chase it up for me, which he did for about 2 days. He send me an email with the outcome and I finally got my token for the electricity. Thanks to Masithembe from Nedbank Table View! You need more people like him!</p>

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Replies (1)
Nedbank
Nedbank's reply13 Feb 2017, 08:32
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.