Excellent Service

Today I went to Nedbank Northgate Branch where I needed to collect my bank card and link the online banking.

As always and has been my experience and as much as Their staff always try to help people to the best of their ability however their System always fail the staff.

I first met Mr Mbelu who works as a coach on the floor. Who tried to assist with online banking and he did he’s best and he understands the online banking platform and what has to be done in order to avoid problems in future.

Nedbank need to decide which online banking platform they want to run on as it is confusing if a normal person can’t register themselves on their own because one Platform doesn’t require special characters (#%^+) on their password and the other one wants special characters (%^*+). Usernames aren’t the same and it is seriously very confusing. The new money app is up to standard of banking but having a business account and a personal account it’s not easy to integrate the two.

I then met the Lady by the name of Nyameka Tolashe. I must say the Lady is very solution oriented and with all the systems that always deprive Nedbank staff. Her has an Ability to rise among those problems.

A problem that other Branches can’t solve her because whether she understands the system or she’s talented either way she knows what to be done on that Systems.

She just turned the whole Disappointment into Satisfaction in a space of 20 minutes.

Even when I go to Nedbank I would actually prefer to be helped by her because of her calmness on the situation and understanding of what has to be done.

Out of 10 I can say that she deserves more than that. And actually the Whole staff that I interacted with were very friendly and very helpful. I can’t leave outside the lady that helped me first I have forgotten her name but Nedbank Northgate staff rises and are among the best in the country.

If there is any person who requires help in their banking when it come to Nedbank I can promise them that they will not leave Northgate Branch without being helped.

I just hope that the bank will value these individuals more and not frustrates them in their dreams of becoming what they wish to be in the bank

Regards

Thulebona Muziwoxolo Paul Ndlovu