excellent service

I have been struggling to receive a letter from nedbank homeloan in order for me to receive a housing subsidy from employer and I decided to go to a doornfontein branch for assistance and I just wanted to know where the nedbank homeloan office are,in order for me to go there personally and get the letter but this gentleman offered to assist to receive and he called the contact centre so that I can speak to them and he also made sure that I get the reference for the call as well as the nan of the person who was assisting me and the lady from the contact centre (collection and recoveries) promised to email the letter to this gentleman's email after an hour of which she didn't and went back later and he patiently assisted until I received what I needed. It was not his responsibility but he went out of his way to assist me . He indeed has leadership qualities and may nedbank recognises his efforts and excellent client services. Keep up the good work.