Excellent patience

Last week I moved from postpaid electricity with Joburg City Power to having a prepaid meter installed.

I then needed to buy electricity units so I went to the Nedbank MoneyApp. I ran into a problem on the App where I kept getting an error message.

Two agents attempted to help me before Lindo from the Nedbank Durban Call Centre came on. He quickly realized that chatting via messages wasn’t gonna work so he phoned me.

I had loadshedding at the time so was slow with everything, but Lindo was patient and talked me through the process of resetting my password (and user ID).

He never solved my problem, but we figured out that it was because City Power hadn’t registered my new meter. The next day, I called them and I got sorted.

I must thank Lindo for his efforts!!