NG
Nelson G

1 reviews | Active since Mar 2013

21 Jun 2016, 14:30

Excellent feedback

<p>After my review to Nedbank last week, today, I have been contacted by one of Nedbank ambassadors, Pamella..... What an amazing service she has given me, she sincerely apologised of the conduct by her colleagues in the Viking branch....... She tried to calm me down, understood where I come from, referred me to another technician at Nedbank by the name of Kumshen(apologies if I may have pronounced/ spelled it incorrectly) this gentleman assisted me telepathically and got me activated on my mobile in no time... Something that took Viking branch the whole week to resolve, thanks a mill to both of them....... Not to forget efforts by Ashton who is a branch manager at Viking branch, he re-assured me that never again will I experience such a bad service from them........ I thank the whole Nedbank division as a whole, thank u</p>

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Replies (1)
Nedbank
Nedbank's reply21 Jun 2016, 14:33
Official

Dear Nelson,

This is really outstanding feedback. We are happy to hear that we were able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.

Kind regards

Client Experience Team.