Excellent Excellent Excellent service' Nedbank.

Nedbank Homeloans debited my Nedbank cheque account twice in a space of 2 weeks. The 1st debit order was deducted on the 26th of March ( this is the correct date) they then debited my cheque account today. I went to Nedbank Maponya mall today to enquire as to what happened and the reasons for the double date as my homeloan account is up to date. I was assisted by a lady called Nomvula however in the middle of our telephone conversation the call was cut off. I was angry and felt rejected especially because I wanted to refunded urgently in order to have enough money in my account to cover my other debit orders still due this week Nevertheless I called again and came through to a lovely gentleman by the name of Phathu. He checked all my Homeloans debit orders and the notes on system everything was in order. He then said to me maybe sometime in the past I paid either cash or via eft therefore those payments do not update immediately therefore it might appear that I was in arrears. Yes indeed when he checked as far as last year he picked up that on the 2nd of September 2019 and the 1st of October same year I did indeed pay either cash or via internet transfer therefore the system didn't update immediately hence this double payment now. I was not happy with this explanation because what it means now is that my other big debit order ( MFC) is due tomorrow and there will be insufficient funds to cover this debit order, nevertheless due to his politeness and excellent assistance I acknowledged the explanation. He then send a request to the Homeloans dept asking them to process a refund of this installment that was taken off today. He also advised me to write a letter to Homeloans dept asking them for a refund.

He gave me a ref number ***2 to put on my subject line/tittle of my email, this way it will be easy for them to veryf the info against the notes he will put on my query. Subsequent to that I then called MFC to inform them of what happened I was assisted by a gentleman called Thuso, he advised that as soon as the refund reflects in my cheque account I should do the internet transfer immediately or go pay by the branch. Both these guys were brilliant and very helpful its very difficult to please me especially when it comes to financial matters which would affect me negatively. Thank you guys. Thank you Ngiya bonga Kea leboha Especially now during this hard times financially for most of us.