Excellent customer service

I am a long time Nedbank client, yet the service I received today was rather beyond excellent...... In some branches of Nedbank such as Vangate Mall and Cape Town Golden Acre, you would swear their service is from another bank, their service is so pathetic so much that one day, i felt like changing my account away from Nedbank.<br> Today, Xoliswa Masa, a floor manager at St. Georges in Cape Town was a real champion when she assisted me to get my paid up later from the legal department whom by the way also have a very bad attitude and offer no good service at all, they are like another branch of Nedbank..<br> I have paid up my credit card which i was now paying it through Norton Attorneys as I was behind for a number of months, therefore arranged to pay it through Norton's, on the 24th of March 2016, i settled the account with Norton's who said will send a letter to Nedbank stating that I have finished paying, I waited for a response from Nedbank, none received last week as per Norton's agent,I decided to request my credit report, to my surprise,my only bank has put a default on my name, went to the branch,explained to Xoli, assisted me to get the letter,in 7days,my name will be removed,tnx