sC
swann C

1 reviews | Active since Apr 2013

22 Nov 2015, 11:08

Excellent customer service

I have found the Nedbank mini branches at PicknPay branches very convenient, but due to increased security measures some of their service has unfortunately been curtailed. Consequently I had difficulty for some time in replacing my expired Debit Card. Not made easier by Nedbank's strange policy of not giving customers their management's company contact E Mail addresses or Cell-Phone numbers.Thank Goodness I eventually made contact with a very helpful East rand area Manager Ms Cindy Fourie who referred me to an equally efficient and obliging lady at Northmead branch Md Greer Mather, who speedily resolved the issue. Thanks also to Mr. Freddy Mataboge and his colleague Nkosi at Bonaero Park branch for their assistance. Its the type of excellent Nedbank service one has become accustomed to. And also, to some extent, depends on who you get to speak to.

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Replies (1)
Nedbank
Nedbank's reply22 Nov 2015, 20:05
Official
Hello savvy consumer,


Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards
Client Experience Team.