Excellent customer service

I would love to thank my bank for being pro active on the incorrect debit order that was loaded by telkom. A worker at telkom made a mistake on my account that caused my debit order to be a ridiculous amount. Thank you Nedbank for stopping that debit order without even notifying me. Big ups to my bank. I now trust you with my money. The lady at telkom does not even have the decency of apologizing for her mistake. Telling me she is not responsible for billing while she is the one who caused that incorrect billing!