HM
Harry M
1 reviews | Active since Aug 2020
08 Mar 2024, 13:38
Excellent Customer Service
Yesterday i accidentally blocked my banking app profile and even cellphone banking. I called contact center until they could not assist any further and was then referred to the nearest branch. Went to Garankuwa Branch and was assisted by the gentleman who identified himself as Mr Kabelo Direro. The service was so excellent from the lady at the front desk until she referred my matter to Kabelo. They displayed good customer service and the gentleman was so patient and even exceeded my expectations. To the staff of Nedbank Garankuwa (especially Mr Kabelo and the front desk lady who displayed positive energy) keep up the good work and keep making our visits to the branch an enjoyable experience. Thank you.
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Harry M's updateReviewer Update
09 Mar 2024, 09:23Yesterday i went to Garankuwa branch to reactivate my banking app and the service i received there was best hence rated it on Hellopetter website BT when it comes to your support centre, the same cant be said.
You find people who dont understand what your query is or either they dont want to listen and understand or you're talking a foreign language to them. I think and believe that all your staff members, be in a branch or contact support, should display the same level of customer service excellence.
I find it funny and hard to accept that more than 6 customer service agents failed to assist with the matter. Seems like all i spoked to dont understand their jobs. Yes i understand and accept that you can fail with the 1st or 2nd consultant BT 3,4,5,6 and 7? No. This should be rated as the worst of them all.
Please revisit your training programme because there's a lot that needs to be done and i mean a lot. It is so frustrating for a customer to call countless times with one problem and still dont receive help. The money that you use on advertising your products as the best, use the same amount to train the best consultants.
HM
Harry M's update09 Mar 2024, 09:23
Reviewer Update
Yesterday i went to Garankuwa branch to reactivate my banking app and the service i received there was best hence rated it on Hellopetter website BT when it comes to your support centre, the same cant be said.
You find people who dont understand what your query is or either they dont want to listen and understand or you're talking a foreign language to them. I think and believe that all your staff members, be in a branch or contact support, should display the same level of customer service excellence.
I find it funny and hard to accept that more than 6 customer service agents failed to assist with the matter. Seems like all i spoked to dont understand their jobs. Yes i understand and accept that you can fail with the 1st or 2nd consultant BT 3,4,5,6 and 7? No. This should be rated as the worst of them all.
Please revisit your training programme because there's a lot that needs to be done and i mean a lot. It is so frustrating for a customer to call countless times with one problem and still dont receive help. The money that you use on advertising your products as the best, use the same amount to train the best consultants.