Excellent customer service!

<p>In June this year I walked into the Canal Walk branch (as I work in the mall) and was referred to Lee-Ann who would assist me with getting car finance. When met with Lee-Ann she was instantly warm and inviting making me feel right at home. She sat with me and explained all the forms I needed to fill in to get finance. Within minutes I received an SMS saying I was approved for car finance. She was nice enough not to keep me waiting and assured me that she would call/email me in the morning with the interest rate. Saturday morning came and like she had promised she called and emailed me the rate, in the interim I had changed Mazda branches due to lack of customer service. In so doing the finance lady and at that particular branch also tried to source the best inhouse rates for me. West Bank has come back with the best rate, and so I went to go and see Lee-Ann about this to match or better the West Bank rate as I wanted to sign with my bank. She fought to get me the best deal and when she couldn't go up further she got her manager involved to help her out. Lee-Ann really took initiative and went the extra mile for me. Even before going on leave she called to inform me that she would be doing so and that Maryke would conclude the deal. She introduced Maryke and myself via email, Maryke was just as professional and prompt in her replies, thank you to both Lee-Ann and Maryke for all your assistance in getting my new car and for making this as smooth and seamless a transaction as possible!!</p>