exasperated to the core

I keep experiencing the same problems with Nedbank over and over again, I want to place a notice on my investment but like always I was kept waiting till I ran out of airtime, I then asked to be transferred to the Department where I can link the Investment account with my internet banking but I was not assisted as I need the investment number which i do not have and they should have it. I do not understand why I was transferred to that Department in the first place as I told the consultant that I do not have the account number with me but he transferred me anyway. I am really tired of this and I plan to unSteve myself...