Every Nedbank consultant has a different version of their processes

So annoyed at Nedbank. Actually wanted to move to another bank, due to constant issues on my current Nedbank account. The consultant advised that I can get a second (new) cheque account with Nedbank to solve these issues. Great, I don't care - I just want it sorted. I told the consultant I have an overdraft facility though (which is why I've not changed banks) can this be transferred over to the new cheque account. Yes, no problem will just need to be done during office hours - this was at 18:06 in the evening on the chat portal. This morning, I speak to another consultant, I've updated my salary account details at work, I've switched most of my debit orders to the new account - feels like everything is going great - and then I'm informed that my overdraft needs to be paid in full in order for it to be transferred to the new account.

WHY IS IT THAT EVERY CONSULTANT YOU SPEAK TO, EITHER WITHHOLDS INFORMATION OR HAS A DIFFERENT STORY TO THE NEXT? I HONESTLY NEVER KNOW WHAT TO BELIEVE FROM YOUR CONSULTANTS - AND IF MY OVERDRAFT CANNOT BE MOVED TO MY NEW ACCOUNT, I MAY AS WELL MOVE TO A DIFFERENT BANK ALL TOGETHER AS THE RESULT IS GOING TO BE THE SAME. I AM NOT SWITCHING ALL MY DEBITS OVER AGAIN - FIRST OF NEXT MONTH, I'LL BE MOVING OVER TO CAPITEC. I JUST CANT ANYMORE WITH NEDBANK.