JB
Jonathan B

1 reviews | Active since Dec 2015

15 Aug 2016, 09:41

Etiquette!

<p>"The customary code of polite behaviour in society or among members of a particular profession or group."</p> <p> </p> <p>Kindly train your staff when dealing with a Client that they are to either;</p> <p>1. Ignore a phone call during a client discussion.</p> <p>2. Take the phone off the hook.</p> <p>3. Put their phone through to your receptionist!</p>

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Replies (1)
Nedbank
Nedbank's reply15 Aug 2016, 09:48
Official

Dear Jonathan,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team