Estcourt Urgent Complaint Regarding Pension Card ***** and Lack of Assistance

I am writing on behalf of my grandparent, who is a pensioner. He lost his Nedbank card around May 2025 and immediately went to Nedbank Estcourt to report it. A new card was issued to him.

However, since that day, money has been disappearing from his account through tap transactions. Each month he runs short, and despite visiting Nedbank Estcourt twice, he has not received any proper assistance.

What I do not understand is this: if the lost card was reported and the account supposedly secured, why does the old card still have access to his funds? This is unacceptable, and it is causing unnecessary financial hardship to a pensioner who depends on this money for survival.

We urgently request that this matter be investigated and that all ****** funds be refunded immediately. My grandparent cannot afford to lose his pension due to bank negligence.

We will appreciate it if the issue is resolved without further delay.