ESTATE LATE - NEDBANK DECEASED ESTATES DEPARTMENT

NEDBANK DECEASED ESTATES DEPARTMENT has no turn around time!!!. They also do not have no contact number to phone. My initial letter was sent on the 1 December 2021 and to date after numerous follow up emails the only documentation that was received was COB and nothing further. I logged a complaint with Nedbank's complaint Department out of pure desperation in the beginning of May 2022 and I received a claim letter from them. Still no bank statements has been received. After a few request for bank statements Nedbank complaints department just sent me their claim again and said that the matter was resolved on their side. However, I have still not received bank statements to account for what happened to the funds that was in the deceased bank account at date of death. As executors we have to account to the Master for these funds, but it is not possible if Nedbank does not provide us with bank statements from date of death to date of closure of the account.