Estate case delayed due to Nedbank lack of service to attorney follow ups

ESTATE LATE: ELIZABETH SUSAN BROWN delayed due to what exactly?

Nedbank Case/*** estate has been delayed, apparently due to Nedbank NOT providing updated information requested by the estate attorneys. WHY IS THIS,. COVID19 cannot be your excuse for over a year, come one now.

Pls get your estate dept to call me for a valid reason for the delay, else I think it's best the ombudsman gets involved as I am not we are not the only ones.