Estate at Nedbank still not finalised after almost 3 years of bad service.

I would discourage anyone from using Nedbank to handle their estates. My dad passed away in 2018 and the estate was reported to Nedbank in May 2018. We have received the worst imaginable service from them thus far.

Up until last year the estate was handled by the Bloemfontein branch, where we had to constantly complain about the service delivery. The branch then closed down and the estate was moved to KZN. Nobody bothered to inform us about this.

Eventually we found the new contact person, but the service has been really disappointing thus far. I received a phone call from her asking for patience (I have been patient for almost three years, sorry but there is no patinece left). They also claim to be busy but they have time to interrupt your 5 minute call to focus on their personal lives.

I have been constantly asking for updates regarding the estate, but at the new branch they provide no useful feedback and seldom answer their emails.

Their service during this whole process has been beyond pathetic and ***********. It's been handled with a lack of interest, it doesnt look like they have any plans on ever finalising this estate, and I am just tired of struggling with these people. It really seems like they couldn't care less.