Estate account

Went to openan estate late acc.submitted all documents required.the consultant said the docs need to be fica .after a week ,only when I ff up ,he notified me that the documents submitted by him was of a poor quality.I then took the originals back.after two weeks the account was opened.Still they can not trf the money from the deceased acc to the estate account.when I ff up with the Manager, she says that the dept has a backlog.y do they Not employ enough people or get Temps in or Pay the staff to deal with the backlogs. Very pathetic service.After 8 weeks ,still not resolved.What do families do to survive ,pay bills. its the clients own money anyway( not even the banks funds).