****es off client

Subject: URGENT: Closed Account Still Reflecting Judgment – Misleading and Damaging

To whom it may concern,

I am absolutely appalled by the poor service I’ve received from Nedbank regarding a matter that is now affecting my ability to move forward financially.

I settled my Nedbank account in full, and it is clearly marked as closed on my profile. Yet, despite this, the judgment against me remains active. This contradiction is not only misleading — it is financially damaging. I have made multiple calls to Nedbank, and was explicitly assured that the judgment would be removed by 21 September 2025. That date has come and gone, and the judgment is still there.

This unresolved issue is now blocking me from securing financial assistance to purchase a home. I have done my part — I paid the account, followed up diligently, and trusted your promises. But Nedbank has failed to act with integrity or urgency.

How can an account be closed, yet the judgment remain? This is a serious failure in your internal processes, and it reflects a complete disregard for your customers’ financial wellbeing.

I demand the following:

Immediate removal of the judgment from all relevant records.

Written confirmation that this has been done.

A formal apology for the distress and inconvenience caused.

As well as compensation for what im going through. As it affect my ability to get futher credit

If this matter is not resolved immediately, I will escalate it to the National Credit Regulator, the Credit Ombud, and pursue legal action if necessary.

This is not just poor service — it is negligence. I expect urgent attention.

Sincerely, Yumna Adams *** ***