HG
Hendrietha G

1 reviews | Active since Mar 2009

08 Jun 2015, 14:22

ERROR 1000 AFTER MANY CORRECTIONS

I feel beyond frustrated and angry. I did the right thing to Ficca all my things so that it is in line with the new law passed. When I got married I handed in my marriage certificate and new address at the Strijdompark branch. On the first time my card expired the sent it on the wrong surname. I checked all the information again and let them sent the card back to be rectified. It happened a second time again, once more I asked that all channels be check and ensured that my card get send on the correct surname. Great was my anger when I arrived this Saturday at the bank to find that another 3 cards was sent with the wrong details after I received a call and I once more requested them to make sure my details is correct. It brings me to the point of why do I have to do what is right and expected from me as customer and they just carry on without consideration or correcting this problem. I feel like moving to a different bank that can get my things right and don't have the excuse that it is a different system or back system being used. How will they compensated on my time been wasted. Once , twice I understand but five times is no joke

0
Replies (1)
Nedbank
Nedbank's reply08 Jun 2015, 14:32
Official
Hello fearless,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team