Erica

Ongoing FICA Hold Issue and Unauthorized Accounts

Dear Nedbank Customer Service,

I am writing to express my frustration and disappointment with the ongoing issues I have been experiencing with my account. Despite submitting my FICA documents on two separate occasions at the Northgate and Clearwater branches, I continue to face a FICA hold on my account.

To make matters worse, I discovered two current accounts opened in my name without my authorization. I have called the customer service center at least twice a month since then, only to be told that the issue would be resolved, but the problem persists.

Each time I try to use my card, I am met with a FICA hold and forced to call the customer service center again. The lack of knowledge and assistance from the staff has been astonishing. Today, I was told that I need to visit the bank again to produce my FICA documents and close the unauthorized accounts.

This is not only annoying but also costly, as I have to use Uber transportation to get to the bank, which I cannot afford. I am losing faith in Nedbank's ability to manage my account and resolve issues efficiently.

I request that you take immediate action to:

1. Lift the FICA hold on my account 2. Close the two unauthorized current accounts 3. Provide a clear explanation for the errors and steps taken to prevent such incidents in the future

I hope that you will treat this matter with urgency and seriousness. I look forward to a prompt resolution.

Sincerely,

Erica