Epidemic of Ignoring Customers

I thought I had awful service from Nedbank on their American Express card. Actually the REALLY bad service came when I tried to complain.<br> - I requested on at least 9 separate occasions to speak to someone senior, and each of these requests was ignored with no reply.<br> - The complaints team ignored my complaint AND my follow up.<br> - The compliance department did not reply, even after I followed up again.<br> - Client feedback team did not reply<br> - I even wrote to Twitter, and they ignored 3 messages before replying.<br> <br> That is total of 17 separate times that I was ignored. Not \disagreed with""; we had random calls from a branch telling us that our application was being cancelled; which American Express denied; and on one occasion they even ****.<br> <br> After all this fighting; the senior person to whom they proposed I speak was ... one of the people I was complaining about!!!<br> <br> I would really love to be able to listen to someone senior explain why this is considered acceptable service. Even more; after being with Amex for 14 years;I want to be converted back to an advocate for the brand."""