Enquiries based on racial stereotyping!

I really expected more from Nebank! A call centre agent named Ryan called me today, enquiring about the details of our late Minister or a family member that I may know of only because I have the same surname and work at a sister Department. The call actually came through to the land line of the Department that I work at. What kind of protocol does Nedbank follow? This person passed away some 3 or so years ago. I am appalled at the complete lack of respect for a person's privacy even in death! Surely this person's estate would have nominated someone to administer affairs? This does not bode well for the image of Nedbank. Stereotyping as an approach by your call centre or perhaps blundering fools should not be used to make calls on sensitive matters.