SS
Sibusiso S

1 reviews | Active since Dec 2011

01 Jan 2017, 15:07

Endless unknown debits

<p>I have been a victim of bank ***** non stop with nedbank and 2016 was worse and they can't seem to solve the problem. </p> <p>Once again, I have an unknown debit on my account for R99.00 on 30/12/2016 from a company called RTR Distributors which I don't know. </p> <p>Upon doing further research about them, there is a lot of other victims from the same company. On Google, they appear to be based in Durban at </p> <p><a style="max-height: 999999px; color: #1a0dab; -webkit-tap-highlight-color: rgba(0, 0, 0, 0. ********** ); font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; line-height: 20px; background-color: #f2f2f2;" tabindex="0" data-atyp="prec" data-url="intent://maps.google.co.za/maps?um=1&ie=UTF-8&fb=1&gl=za&entry=s&sa=X&ftid=0x1ef7ab3b6cbc7a75:0xaa39b885205daeff&gmm=CgIgAQ%3D%3D#Intent;scheme=http;package=com.google.android.apps.maps;S.browser_fallback_url=http://maps.google.co.za/maps%3Fum%3D1&ie%3DUTF-8&fb%3D1&gl%3Dza&entry%3Ds&sa%3DX&ftid%3D0x1ef7ab3b6cbc7a75:0xaa39b885205daeff&gmm%3DCgIgAQ%253D%253D;end" data-ved="0ahUKEwiqncPCgKHRAhWEKsAKHVjGD8gQ4kAIQjAG"><span class="_GLb _jgc" style="max-height: 999999px; color: #191919; padding-right: 8px; display: table-cell; vertical-align: middle;">Shop No. 11 & 12, 310 Lenny Naidu Dr, Durban, 4092.</span></a></p> <p> </p> <p><span class="_GLb _jgc" style="max-height: 999999px; color: #191919; padding-right: 8px; display: table-cell; vertical-align: middle;">My major concern is that Nedbank is not coming up with a lasting solution and now tired of this.</span></p> <p> </p> <p><span class="_GLb _jgc" style="max-height: 999999px; color: #191919; padding-right: 8px; display: table-cell; vertical-align: middle;">Can I have this reversed and givenot details of how this will come to an end, or what process I must follow to close this account. </span></p> <p> </p> <p><span class="_GLb _jgc" style="max-height: 999999px; color: #191919; padding-right: 8px; display: table-cell; vertical-align: middle;">Regards </span></p> <p><span class="_GLb _jgc" style="max-height: 999999px; color: #191919; padding-right: 8px; display: table-cell; vertical-align: middle;">Sibusiso </span></p> <p> </p> <p> </p>

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Replies (2)
Nedbank
Nedbank's reply02 Jan 2017, 12:06
Official

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients however due to the public holidays, we are not able to respond timeously to your complaint. If urgent, call our Contact Centre on ***. Alternatively email us your id number and contact details on *** and we will get back to you on the 1st working day.

Kind regards

Client Experience Team

Best regards,

SS
Sibusiso S's update03 Jan 2017, 18:24
Reviewer Update

I received a call from Marilyn of Nedbank

She told me that a stop of this debit can be done at cost to me and will last for 3 months only. This means that if the cost of reversal is R50, then the difference I will get is R49 I.e. 99-50=49.

I mentioned that I am not going to foot the bill for a debit I didn't authorize. I mentioned that I am considering closing the account.