Endless struggles of closing a Nedbank Credit Card

Since Monday I've requested to close my credit card and every time I am sent from pillar to post on a 086number, its funny why such cant be done at their local branches instead you have to call and be sent from one consultant to another -

On Monday they said I will receive a paid up letter within 48 hours, today its Thursday I saw on their app the credit card is still active and I called the call center, I was told the request for closure I made on Monday was not actioned, I was given a new case ***0 and I still have to wait an additional 48 hours

I am going nowhere slowly, while the credit card is opened it incurs additional fees and I still have to pay for a 25 minute long call on a 086number

I am not prepared to wait longer as the turn around time has elapsed, I want the account close today