Endless Money App Problems

I have been struggling to sort out my Money app for more than 2 weeks now. I was in branch three times and phoned three or four times. Nobody seems to know what is wrong. One lady said she logged a request by the specific IT department and they will come back to me in three days. It is more than a week later and nobody got back to me. Please can one of your best Money app technicians phone me and sort this out? One person said my username is too long. The other said I have multiple profiles. Yet another said it is because I only have a credit card with Nedbank and need to open a transactional account. Nobody could fix the issue though. Please sort this out asap. Thank you